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New Setting for Student Email!

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Being able to forward your student email to another account is brand new and hopefully very useful for you.  See message with instructions below! 


Greetings NDNU Students,

All University communications to students are sent to official NDNU student email accounts, so you are encouraged to use and check your account often. To reset your email password, or configure your NDNU student email account to forward to a personal email address, please see the instructions below.

NDNU Student Email Password Reset

  1. Point your browser to:
  2. Click “I forgot my password”
  3. Click Enroll.
  4. Type your username and password.
  5. Set the Domain dropdown to
  6. Click Login.
  7. Select three Security questions, then type in your answers.
  8. Click Enroll.
  9. Click Continue.

Now that you’ve enrolled, you can reset if you need to (as will be the case if you were issued a temporary password by Help Desk).

  1. Click Reset Password/Unlock Account.
  2. Type your username.
  3. Set the Domain dropdown to
  4. Click Continue.
  5. Type in the answers to your three Security Questions.
  6. Click Continue.
  7. Type in your new password.
  8. Click Reset Password.

Your password has been reset, and you are now enrolled in the SMOP (Self Management of Passwords) system. If you forget your password at a later time, please follow steps 1-2 and 10-17 to reset it.

NDNU Student Email Forwarding to a Personal Account

  1. Login to NDNU Student Email
  2. Click Rules at the bottom of the left sidebar.
  3. Click New at the top of the main email window.
  4. Type a Name for this Rule (e.g., “Email Forward to Personal Email”).
  5. Click the “Forward it to” button.
  6. Type the email address to which you are forwarding in the field to the right of “Forward it to.”
  7. Click Save and close.
  8. Click OK.
  9. Send an email from another account to your email address. You should receive the message at the account your typed in step 6.

Note that NDNU cannot be responsible for forwarded messages once they leave the University’s email system.

When contacting NDNU offices regarding your student account or student records, the request must come through the “” email address and not from an outside address for compliance reasons (confidentiality and the Family Education Rights and Privacy Act -FERPA). All student information is considered confidential. When a student contacts a department through the NDNU email system, the reply will be sent directly back, insuring that only the student receives the information and that there is no break in confidentiality. If you send from a non-NDNU email address, you’ll receive a reply that due to compliance reasons the requested information has been sent to your official NDNU student account.

Creating An Email Folder

Please note that any messages in the Inbox and Deleted Items folders older than 45-days will automatically be deleted Saturday midnight. If there are important messages you wish to retain, please create a separate folder outside the above mentioned folders and move the messages to that folder.  To create a new folder:

  1. Click the dropdown arrow to the right of New, then choose Folder.
  2. Name the folder.
  3. Click OK.
  4. To move a message into the new folder, click to select the message in your Inbox, then drag it over to the folder.

Best of luck in the 2012-13 Academic Year!

Merle Mason

Executive Director * Office of Information Technology * Notre Dame de Namur University

1500 Ralston Ave * Belmont, CA 94002 * 650-508-3739


  1. Josue says:

    I am still not able to forward my student email to my personal email. The instructions say to go to the bottom of the page to find “Rules”. I’m unable to find it.

    Please help.

    • ndnupsp says:

      Thanks for letting us know. I’ve sent an inquiry off to ITS and will let you know what they say!

      Dr. Therese Madden Human Services Program Director Notre Dame de Namur University 1500 Ralston Avenue Belmont, CA 94002 (650) 508-3601

    • ndnupsp says:

      A response from IT Director Merle Mason: “Please use Internet Explorer on Windows to set-up the forwarding; after you do that it will work and you can use any browser for email. Thank you.”


  2. Josue says:

    Great! It works now. My student email is being forwarded to my personal email.

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